Terms of Service

1. Eligibility and accounts

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. The Service is not directed to children, and we do not knowingly permit anyone under 18 to register or use it. If we learn that a person under 18 has created an account, we may suspend or delete it.

Registration and all account actions occur exclusively within the App. The Service uses mobile phone number and one-time passcode (OTP) verification as its sole method of authentication — there is no email or password login. You are responsible for maintaining control of the phone number and device associated with your account, for all activity that occurs under your account, and for promptly notifying us at [email protected] if you lose access to your phone number or suspect unauthorized use.

You agree that you own or are authorized to use the phone number you provide, and that you will not use a number obtained through fraud, impersonation, or a number-spoofing or virtual-number service to evade usage limits or abuse the Service. We may refuse, suspend, or reclaim any account at our discretion, including where OTP or SMS-based abuse is suspected.

You may not maintain multiple accounts to circumvent free-tier limits, credit balances, promotional offers, or any other restriction. We may detect, merge, limit, or terminate accounts we reasonably believe are duplicative or created to abuse the Service.

2. What the Service does

ProfileSpy analyzes publicly available information about Instagram accounts and generates estimated indicators of audience authenticity — including an authenticity score, engagement signals, and related observations. The Service produces estimates and probabilistic assessments, not statements of fact.

All scores, percentages, and signals are estimates derived from public engagement data and proprietary modeling. They are estimates and signals, not guarantees. They are not, and do not purport to be, official Instagram or Meta metrics, and they may be incomplete, out of date, or inaccurate. ProfileSpy is not affiliated with Instagram or Meta, and is not endorsed by, sponsored by, or in any way officially connected to Instagram, Meta Platforms, Inc., or any of their subsidiaries or affiliates.

Results are provided for informational and educational purposes only. You should not rely on them as the sole basis for any hiring, advertising, investment, contractual, reputational, or other consequential decision. Any action you take based on a result is at your own risk.

The Service reads public Instagram data through Meta's official Instagram Business Discovery API, accessed using the Instagram Professional (Business or Creator) account you connect through Facebook Login. Connecting an Instagram Professional account is required to run any scan, including scans of accounts other than your own. We do not control Meta's platform or API, do not guarantee the accuracy, availability, or continuity of data it returns, and are not responsible for its acts or omissions. Features that depend on this or other third-party infrastructure may change, degrade, or be discontinued at any time.

You may request results about Instagram accounts you do not own or control. You represent that your use of the Service, and of any result, complies with all applicable laws, including privacy, anti-stalking, anti-harassment, and consumer-protection laws. You agree not to use the Service or any result to harass, stalk, defame, threaten, discriminate against, or unlawfully profile any person. We reserve the right to refuse to analyze any account and to withhold or remove any result at our discretion.

We may add, modify, suspend, or discontinue any part of the Service — including features, scoring methodologies, data sources, usage limits, and plan structures — at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service or any feature.

3. AI-generated content

The plain-English summary, per-signal notes, and recommendations shown alongside your scan results are generated using artificial intelligence, applied to the public engagement signals collected for that scan. The authenticity score itself is calculated separately by our own scoring methodology, not generated by AI.

AI-generated content may be inaccurate, incomplete, or outdated. It is provided for informational purposes only and is not a factual verdict about any Instagram account or the person behind it.

You should not rely on AI-generated content, alone or together with any score or signal, as the basis for a significant decision — including hiring, business, investment, partnership, or other consequential decisions about any person or account. Any action you take based on AI-generated content is at your own risk.

To the maximum extent permitted by law, we disclaim all liability arising from your reliance on AI-generated content.

4. Free credits, Pro Credits, Comment Analysis, and subscriptions

The free tier includes 3 Scan Credits/week, resetting every Monday. Free-tier availability, limits, and reset timing may change at any time, and access requires phone-number registration and is subject to anti-abuse controls.

Pro is a subscription that includes 300 Pro Credits/month and is billed at $19.99/month or $219.99/year (USD). Recon is a subscription that includes 700 Pro Credits/month and is billed at $49.99/month or $549.99/year (USD). Business plans are custom-priced, include 1,900+ Pro Credits/month, and are quoted through a sales-assisted call; paid credits reset on the 1st of each month unless the App displays a different rule before purchase.

Account scans consume 1 Pro Credit. Comment Analysis is subject to availability, eligible public posts and comments, public-data availability, and third-party provider availability. Comment Analysis consumes 4 Pro Credits per eligible post, up to 6 posts per run, with a refund issued only if every selected post fails to produce usable comments. Completed and partial results may still be saved or included in reports.

Focused Fix Plan actions — including Signal Fix Plan, Dead Post Simulation, and Follower Ratio Coaching — consume 1 Pro Credit each and are available on Pro, Recon, and Business plans.

All purchased credit packs expire 12 months after purchase and are consumed oldest-first. Credits are consumed as analyses are run, have no cash value, are non-transferable, and cannot be redeemed for cash except where required by law. Pack credits survive tier changes and convert 1:1 across the free/paid boundary, but credits remain tied to your account and are not portable between accounts.

We may set, adjust, and enforce credit allowances, rate limits, and anti-automation controls at our discretion. Use that materially exceeds normal individual use — including scripted, automated, bulk, resale, or data-harvesting use — is prohibited and may result in throttling, suspension, or termination without refund.

All accounts and consumer purchases — including sign-up, subscriptions, and any credit packs — are created and managed exclusively within the App; this website does not process registrations or payments. Business requests may start from the website call link, but quoted pricing and account setup are handled through the sales-assisted process. Subscriptions are billed through the Apple App Store or Google Play and automatically renew at the then-current price for the applicable period unless you cancel at least 24 hours before the end of the current period. You can cancel anytime through your Apple or Google account settings; cancellation takes effect at the end of the current billing period, and refund requests are handled under the applicable app store's policies.

We may change prices for any plan, credit pack, or subscription at any time. For active auto-renewing subscriptions, a price change applies to future renewal periods; where required by the App Store, Google Play, or applicable law, you will be notified and, where required, asked to consent before an increased price takes effect. If you do not agree to a price change, your remedy is to cancel before the change takes effect.

5. Payments, taxes, and refunds

All purchases are processed by the Apple App Store or Google Play. We do not collect or store your full payment-card information; your purchases are also subject to the terms and privacy policies of Apple or Google, as applicable.

Prices may be exclusive of applicable taxes, which may be added by the app store. You are responsible for any taxes associated with your purchases other than taxes based on our net income.

Except where required by applicable law or by the rules of the Apple App Store or Google Play, all purchases are final and non-refundable, and credits and subscription fees are non-refundable once the billing period has begun or once any credits have been used. Refund requests are generally handled by Apple or Google under their respective policies. We may, but are not obligated to, provide accommodations at our sole discretion; an accommodation in one instance does not obligate us to provide another.

Nothing in these Terms limits any non-waivable statutory refund, withdrawal, or cancellation right you may have under the consumer-protection laws of your jurisdiction.

6. Acceptable use

You agree that you will not, and will not attempt to, and will not permit any third party to: use the Service for any unlawful, harassing, defamatory, discriminatory, abusive, or fraudulent purpose; use any result to stalk, surveil, dox, threaten, intimidate, harass, defame, or make automated eligibility decisions about any person, or in any manner that violates privacy, anti-stalking, anti-harassment, employment, credit, tenant-screening, or consumer-protection laws.

You also agree not to: reverse engineer, decompile, disassemble, or attempt to derive the source code, scoring models, or methodologies of the Service, except to the limited extent such restriction is prohibited by law; access the Service through automated means (bots, scripts, scrapers) or resell, sublicense, redistribute, or commercially exploit the Service, results, or any data obtained from it without our prior written permission; circumvent, disable, or interfere with usage limits, credit balances, rate limits, security features, or authentication controls; create accounts by automated means or use spoofed, purchased, or fraudulently obtained phone numbers; introduce malware or interfere with, overburden, or disrupt the Service or its infrastructure; or use the Service in violation of any third-party terms, including Instagram or Meta terms, in a manner that creates liability for us.

We may investigate and take any action we deem appropriate for any suspected violation, including removing content, suspending or terminating accounts, forfeiting credits, and cooperating with law enforcement.

7. Intellectual property

The Service, including all software, scoring models, text, graphics, designs, logos, and the compilation and presentation of results, is owned by us or our licensors and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Service for your personal, non-commercial use.

If you provide suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without obligation or compensation to you.

Instagram, Meta, and other names and marks are the property of their respective owners and are used only for identification. Public data about third-party accounts remains subject to the rights of the respective account holders and platforms.

8. Disclaimers of warranties

THE SERVICE AND ALL RESULTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that any result, score, or signal is accurate, complete, current, or reliable; that the Service will be uninterrupted, secure, or error-free; or that any third-party data source will remain available. You acknowledge that audience-authenticity estimates are inherently probabilistic and may be wrong.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL PROFILESPY, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR REPUTATION, ARISING OUT OF OR RELATING TO THE SERVICE OR ANY RESULT, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of the total amount you paid us in the six months preceding the event giving rise to the claim, or fifty U.S. dollars ($50).

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless ProfileSpy and its owners, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: your use or misuse of the Service or any result; your violation of these Terms or any applicable law; your use of any result to make decisions about, or take action against, any person or entity; or your infringement or violation of any third-party right.

11. Suspension and termination

We may suspend, limit, or terminate your access to the Service at any time, with or without notice, for any reason, including suspected violation of these Terms, suspected abuse or fraud, non-payment, or where required by law or by the app stores. You may stop using the Service and delete your account at any time from within the App by opening Settings and tapping Delete account.

Upon termination, your license to use the Service ends immediately, unused credits and any remaining subscription time are forfeited except where a refund is required by law or app-store policy, and sections that by their nature should survive — including intellectual property, disclaimers, liability, indemnification, and the arbitration and general-provisions sections below — will survive.

12. Data, privacy, and account deletion

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. You may request deletion of your account and associated personal data from within the App by opening Settings and tapping Delete account, or by emailing [email protected]. Account deletion ends your account access and removes active account data as described in the Privacy Policy. Certain records may be retained where necessary for legal compliance, fraud prevention, abuse prevention, dispute resolution, or enforcement.

Deleting your ProfileSpy account does not automatically cancel any active App Store or Google Play subscription. If you have an active subscription, you must manage or cancel it through your Apple or Google account settings. Upon account deletion or termination, unused credits and any remaining subscription time are forfeited except where a refund is required by law or app-store policy.

13. Changes to these terms

We may modify these Terms at any time. If we make material changes, we will provide notice by reasonable means — for example, in-app notice or updating the "Last updated" date above. Changes are effective when posted unless otherwise stated. Your continued use of the Service after changes become effective constitutes acceptance. If you do not agree to the modified Terms, you must stop using the Service.

14. App store terms

You acknowledge that these Terms are between you and us, not with Apple or Google. Apple and Google are not responsible for the Service or its content. To the extent applicable, Apple and Google are third-party beneficiaries of these Terms and may enforce them against you. Your use of the App must comply with the applicable app store's usage rules.

15. Binding arbitration and governing law

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws principles, and by the Federal Arbitration Act with respect to arbitration.

Before initiating arbitration, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least thirty (30) days.

Except as provided below, any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved by final and binding individual arbitration administered by a recognized arbitration provider under its consumer arbitration rules, rather than in court. The arbitration will be conducted in King County, Washington, or remotely where permitted, and judgment on the award may be entered in any court of competent jurisdiction.

Either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in court to protect intellectual-property rights or address unauthorized access or abuse of the Service.

You may opt out of arbitration by sending written notice to [email protected] within thirty (30) days of first accepting these Terms, stating your name, the phone number associated with your account, and your intent to opt out.

16. Class action and jury trial waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING.

17. General provisions

Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and us regarding the Service and supersede prior agreements.

Severability: if any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary. No waiver: our failure to enforce any provision is not a waiver of our right to do so later.

Assignment: you may not assign these Terms without our consent; we may assign them freely, including in connection with a merger, acquisition, or sale of assets. Force majeure: we are not liable for delays or failures caused by events beyond our reasonable control.

Questions about these Terms? Email [email protected].